Dedicated Engineer Support -Top Financial Institution, HK$30K – HK$40K/ month

IT / Technology
Hong Kong
Posted 2 weeks ago

Job Responsibilities

  • Provide technical support to end-users and clients via phone, email or in person
  • Diagnose and troubleshoot software and hardware issues
  • Update equipment inventory management system and rack information.
  • Train end-users on how to use software applications
  • Maintain and update system documentation
  • Escalate unresolved issues to the appropriate support team
  • Follow procedures, instructions and checklists to complete tasks with good quality
  • Ensure all client requests and other ad-hoc duties are processed in an efficient and timely manner
  • Other duties as assigned by supervisors

Skills and Qualifications

  • 5 years’ experience on End User Support
  • Experience in technical support or related field
  • Excellent problem-solving and communication skills
  • Good Knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components
  • Experience in meeting and conference room technology, say Microsoft Teams Room.
  • Familiarity with remote desktop software and help desk software
  • Bachelor’s degree in Computer Science or related field is preferred
  • End User Service Support Engineers play a critical role in providing technical support to end-users and clients
  • The role requires excellent problem-solving and communication skills
  • Understanding of IT network concepts
  • Good communication and interpersonal skills
  • Willing to perform Off Office hours duties (including Weekends and Holidays)
  • Able to work independently.

5 days work
Medical Insurance
Annual leave

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