Careers

Client Service & Admin Officer (培訓課程)

Retail Banking
Hong Kong
Posted 1 month ago

協助導師舉辦講座及培訓課程:

處理學員報名相關事宜,如協助學員報名、登記、聯絡學員、跟進學費、開發收據、課堂點名,並需要使用Excel處理學員資料,Wordpress, Mailchimp EDM, PowerPoint 修改課程資料等。

Responsibilities:

  • Act as the first contact point to handle verbal and written customer inquiries received from various channels (WhatsApp, social media, telephone calls, emails etc)
  • Ensure customer inquiries are attended to in a prompt and professional manner
  • Arrange event itinerary and schedule appointment 
  • Assist in preparation work for training class; marketing and social event (venue booking; assist in hosting evening events; attendance reconfirmation)
  • Administrative duties support (invoice management; attendance taking) 
  • Willing to work flexible hours outside 9am – 6pm. 
  • Our work culture: friendly, diversify environment, flexible working hours, hybrid working environment, work from home arrangement

Requirements:

  • Excellent command of spoken and written Chinese (Cantonese) & English 
  • Good communication & interpersonal skill
  • Able to handle high volumes of enquiries and work under stress & independently
  • Proactive, flexible, detail-oriented, well organized and responsible
  • Knowledge in MS Office (Excel & Powerpoint) and Chinese Word Processing is a must
  • Minimum of 2 years’ experience in working in customer service; telesales; call centre; hospitality and customer service is preferred
  • Air stewardess welcome
  • Immediately Available is preferred

Apply Online

A valid email address is required.