IT Infrastructure Support Engineer (Tools) – Top Insurance Company HK$50K-HK$60K/M

IT / Technology
Hong Kong
Posted 5 months ago

Job Highlights
Insurance IT Infrastructure, Listed Company
Cloud support, Elasticsearch, FluentD, Kibana
Dynatrace, Prometheus, Azure monitor

Job Description
Our client a top financial institution is seeking an engineer to support their infrastructure team:

Roles and Responsibilities:

• Being the SME to maintain and support the management tools such as Dynatrace, Prometheus, Azure monitor, Elasticsearch, FluentD, and Kibana
• Perform operational support on management software and tools, including installation, administration, configuration, monitoring and troubleshooting
• Prepare and administer reports and dashboards by reconciling the data from various management tools
• Verifies and rectifies system configuration based on security and management reports for meeting compliance requirements
• Provide support on patch installation from different vendors in order to ensure systems are secured
• Assist procurement and asset management
• Provide support on annual BCP / DR drill to ensure the drill is completed successfully
• Conduct regular middleware health check and monitoring to ensure critical facilities and responsible systems are working in optimum condition at high availability
• Work as second tier support and coordinates with vendors on system maintenance
• Provide support during non-office hour whenever needed
• Assist and executes assigned tasks in projects to ensure company projects meet the agreed schedule
• Contribute to operational efficiency by transforming manual operation into IaC automation
• Discuss with IT stakeholders for daily support and project implementation
• Communicate with IT and Service Desk for system compliance, daily support
• Communicate with external vendors for system maintenance, operations and support

Minimum job requirements:

Education & Experience
• Degree in IT related discipline with 7 years of related experience OR equivalent combination of education & related experience

Specific Skills
• Good technical skill in administration & support on management tools (e.g. Dynatrace, Prometheus, Azure monitor, Elasticsearch, FluentD, and Kibana)
• Hands on support skill in Cloud services will be an advantage
• Data engineer experience will also be considered
• Effective problem solving ability
• Work independent and self-starter is highly appreciated
• Experience in cloud support will be advantage

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