Careers

Overnight Shift Officer / Senior Officer (Credit Card) – Top Financial Institution, HK$17K-HK$30K/Month

Compliance / Legal
Hong Kong
Posted 4 weeks ago

Job Highlights
Top Financial Institution, Listed Company
No selling, Credit card
Fraud prevention, Cyber Security

Job Description
Our client a top financial institution is currently seeking Officer / Senior Officer to support their Credit Card team.

Roles and Responsibilities:

• Work hours from 23:00 to 08:00
• Handle lost/stolen card reported by customer
• Monitor suspicious transaction alerts generated from real time monitoring systems and follow up on suspected and confirmed credit card fraud cases
• Execute fraud prevention measures including but not limited to transaction confirmation and account suspension
•Identify suspicious fraud trends on cyber security and major system attack in accordance with latest instructions.
•Conduct fraud data and report analysis
•Assist in user acceptance tests and ensure the reliability of the related systems

Requirements:

• Secondary level or above
• Proficient in Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
• Customer-oriented with excellent interpersonal, communications, presentation skills and ability to work independently
• 2 years’ customer service or call centre experience in banking/finance industry, preferably in credit card operations
• Shift duty required
• Good command of both spoken and written English and Chinese
• Candidates with less experience will be considered for officer

Benefits:

• Night shift allowance $3,000 per month
• 17 days annual leave
• Medical and Term Life insurance
• On-job training provided

Apply Online

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