Trade Solution Account Manager – Singapore
Responsibilities:
- Interface with a portfolio of Clients to identify and supporting the delivery products
- Work closely in partnership with Sales and Coverage partners, focusing on revenue expansion and revenue realization through cross sell opportunities
- Responsible for driving deals through Implementation ensuring ramp up of revenue from deals implemented and monitoring revenues to ensure retention of existing revenue, manage and report attrition across client portfolio
- Be the client advocate in managing the network,
- Identify and coordinate new cross-sell opportunities within own portfolio
- Drive revenue realization on deals implemented in partnership with the Sales Team and Implementations
- Penetrate client organization and cultivate client contacts working with the Sales Specialist, Operations and Client Delivery
- Track all deals pending Implementation with Client Delivery and Operations partners
- Work with Sales Specialist in the preparation and delivery
- Build effective network working closely with overseas branches to be client advocate
- Co-ordinate and oversee (in partnership with Operations) the updating of customer account and/or product structures.
- Ensure CKYC/AML requirements met for new business opportunities
- Assist with client communication of product migrations, regulatory changes and market updates for portfolio
- Responsible for monthly revenue analysis ensuring MIS systems accurately reflects account profitability
- Ensure AML enquiries handled promptly and thoughtfully ensuring adherence to policies.
- Take ownership, lead and track specific customer issues/problems including pricing and billing issues
- Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
- Transaction Banking Sales experience is good to have.
- Position will be based in Singapore
Qualifications:
- 10+ years of relevant experience
- Proven track record of successful client focused activity
- Back Office Cash Management or Trade Operations Experience
- Advanced problem solving skills
- Excellent interpersonal skills, Committed